​BOOKING

• In order to secure your booking we require a non-refundable deposit of 20%. You will be informed of the outstanding balance and date this is  due once your booking is confirmed.

• Whilst every care is taken to provide a true and accurate description of the accommodation, over time, alterations are made and some things do change. The guest accepts that no refunds are available for such discrepancies.

• By the Book takes no responsibility for the personal possessions of the guest. Vehicles and possessions are left entirely at the risk of the guest.

• You are responsible for holding appropriate travel insurance for the duration of the retreat.​

• We do not accept bookings from persons under the age of 18.​​​​​​

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CANCELLATION POLICY

• The 20% deposit is non-refundable ​

• In the event that you need to cancel up to 8 weeks prior to the retreat  you will receive a full refund (minus the deposit) 

• ​If you cancel within 8 weeks of the retreat  - we will retain the full amount paid. We will attempt to resell your place and we will make a discretionary refund based on any discounts we may have to offer 

• In the unlikely event we need to cancel the retreat then we reserve the right to do so and in this case you will be refunded in full (including deposit)

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Information Collection, Use, and Sharing:
We will use your information to respond to you, regarding the reason you may have contacted us.
We will absolutely NOT share your information with any third party, other than as necessary to complete your booking and to address queries.
Unless you specifically ask us not to, we may contact you via email in the future to tell you about specials, new events or services, or changes to this privacy policy.

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Your Access to and Control Over Information:
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
   • See what data we have about you, if any.
   • Change/correct any data we have about you.
   • Request we delete any data we have about you.
   • Express any concern you have about our use of your data.

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Security:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

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If you'd like more clarification please contact us at hello@bythebookonline.co.uk

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